Terms of Service

These Terms of Service ("Terms") govern your access to and use of the services provided by Sanōva AI, LLC ("Sanōva," "we," "our," or "us"), including the Sanōva Storm platform. By accessing or using our Services, you agree to these Terms.

1. Acceptance of Terms

By creating an account or using any part of our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you may not use our Services. If you are using the Services on behalf of a business, you represent that you have authority to bind that business to these Terms.

2. Description of Services

Sanōva Storm is an AI-powered operations platform for automotive repair shops, including paintless dent repair (PDR), hail damage, and collision repair. Services include AI intake agents, scheduling tools, estimate audit features, shop floor management, technician pay tracking, a mobile application, and related tools as described on our website.

3. Account Registration

You must create an account to use most features. You agree to: provide accurate and complete information; maintain the security of your credentials; notify us immediately of unauthorized access; and be responsible for all activity under your account. We may suspend or terminate accounts that violate these Terms.

4. Acceptable Use

You agree not to: use the Services for any unlawful purpose; interfere with or disrupt the integrity or performance of the Services; attempt to gain unauthorized access to any system or data; use the Services to transmit unsolicited commercial messages; reverse engineer the Services; or use the AI features to make false, misleading, or fraudulent representations to consumers.

5. Billing and Payment

Paid plans are billed monthly or annually as selected at checkout. Subscriptions automatically renew unless cancelled before the renewal date. You authorize us to charge your payment method on file. Fees are non-refundable except as required by law. We reserve the right to change pricing with 30 days' notice.

6. Intellectual Property

The Services, including all software, designs, text, and AI models, are owned by Sanōva AI, LLC and protected by intellectual property laws. You retain ownership of the data you upload. You grant Sanōva a limited license to use your data solely to operate and improve the Services.

7. AI Features and Limitations

Our AI intake agents, estimate audit tools, and other AI-powered features are designed to assist shop operations, not replace professional judgment. You are responsible for reviewing AI-generated content before relying on it for business decisions, including estimate supplements submitted to carriers. Sanōva AI makes no warranty that AI outputs are error-free or complete.

8. Telephone and SMS Communications

By enabling voice or SMS features, you represent that you have obtained all necessary consents from your customers to receive communications via those channels. You are responsible for compliance with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and applicable state laws governing electronic communications.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SANOVA AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. SANOVA AI DISCLAIMS ALL WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11. Termination

You may terminate your account at any time from your account settings. We may suspend or terminate your access for violation of these Terms, non-payment, or for any reason with 30 days' notice. Upon termination, your right to use the Services ceases. We will make your data available for export for 30 days following termination.

12. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Texas. Any disputes shall be resolved through binding arbitration administered in Austin, Texas, except that either party may seek injunctive relief in court for intellectual property claims. You waive the right to participate in class action lawsuits.

13. Changes to Terms

We may modify these Terms at any time. We will provide 30 days' notice of material changes via email or in-app notification. Continued use after changes take effect constitutes acceptance of the modified Terms.

14. Contact

Sanōva AI, LLC
Austin, Texas
Email: legal@sanova.ai