SMS Privacy Policy

This SMS Privacy Policy describes how Sanōva AI, LLC ("Sanōva," "we," "our," or "us") collects, uses, and protects information in connection with SMS (text message) communications facilitated through the Sanōva Storm platform.

1. SMS Program Description

Sanōva Storm facilitates SMS communications between shops and their customers, including: inbound customer inquiries via SMS; appointment confirmations and reminders; job status updates; and follow-up communications authorized by the shop operator.

2. Consent and Opt-In

End customers who text a shop's Storm-powered number provide consent by initiating contact. Shop operators who provide their own phone number to Sanōva AI for platform communications consent at the time of account creation and onboarding. We do not send unsolicited SMS messages.

3. Information Collected via SMS

Through SMS interactions, we may collect: phone numbers; message content; timestamps; and delivery status. This information is stored in association with the relevant customer record in the shop's Storm account.

4. How We Use SMS Data

SMS data is used to: operate the AI intake and communication features; generate conversation transcripts for quality review; associate customer contacts with their vehicle and job records; and improve the accuracy and performance of our AI models (in aggregate and anonymized form only, and excluding any data obtained through Google APIs).

5. Sharing of SMS Data

SMS content and phone numbers are shared only with: the shop operator whose Storm account is associated with the communication; our SMS infrastructure provider (currently Twilio) for message delivery; and as required by law.

We do not sell SMS data or phone numbers to third parties, and we do not share mobile opt-in data or consent with third parties for their marketing purposes.

6. Opt-Out

End customers can opt out of SMS communications at any time by replying STOP to any message. They can also reply HELP for assistance. Upon receiving a STOP request, that number will receive no further messages from that shop's Storm number, except a single confirmation of the opt-out.

Shop operators may disable SMS features from within their Storm account settings or by contacting support@sanova.ai.

7. Message Frequency and Costs

Message frequency varies based on customer interaction and shop configuration. Message and data rates may apply depending on the recipient's mobile carrier and plan.

8. A2P 10DLC Compliance

Sanōva AI operates SMS communications in compliance with A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements established by U.S. mobile carriers. Our campaigns are registered with The Campaign Registry (TCR) as required. This ensures deliverability and compliance with carrier policies.

9. Data Retention

SMS message logs and transcripts are retained for 90 days by default. Shop operators may request earlier deletion of their customers' SMS data by contacting privacy@sanova.ai.

10. Security

SMS data is encrypted in transit and at rest. Access to SMS logs is restricted to authorized users within the shop's Storm account, subject to role-based access controls.

11. Contact

For questions about this SMS Privacy Policy, contact:

Sanōva AI, LLC
Austin, Texas
Email: privacy@sanova.ai
SMS Support: Reply HELP to any Sanōva Storm message