Automotive Claims & Repair Operations

Turn hail, collision, and repair demand into a controlled operating workflow.

Sanōva helps PDR, paint & body, collision, CAT, and repair operators capture demand, structure claim intake, prepare cleaner estimate inputs, route work, follow up with customers, and keep opportunities alive across the claim window.

01

PDR & Hail Shops

Capture storm demand, qualify claim status, request photos and documents, schedule estimates, and keep the two-year claim window alive through reactivation.

02

Paint, Body & Collision

Reduce front-office friction around intake, repair status updates, estimate follow-up, customer communication, and appointment scheduling.

03

MSOs & CAT Operators

Standardize intake and visibility across locations, surge teams, referral sources, and claim-heavy workflows without replacing core systems.

Where revenue leaks

The problem is not always demand. It is absorption.

When hail hits or repair demand spikes, revenue leaks through office overload, slow response, incomplete intake, weak follow-up, and estimate bottlenecks.

  • Calls and forms go unanswered during surge volume
  • Customers do not know what claim or vehicle information is needed
  • Photos, carrier, claim number, and estimate details arrive incomplete
  • Estimate queues grow while customers shop alternatives
  • Follow-up dies after the first or second touch
  • Old hail opportunities remain valid but are never reactivated
1
Lead captured.Website, call, SMS, email, referral, QR, landing page, or after-hours channel.
2
Claim/repair intake structured.Carrier, claim number, vehicle, photos, customer need, and urgency captured in a cleaner format.
3
Estimate or inspection scheduled.Opportunities are routed and prioritized before they go cold.
4
Follow-up and reactivation run automatically.Customers get reminders, status updates, next-step prompts, and dormant claim outreach.
Partner-friendly positioning

Sanōva does not replace CCC, Mitchell, Solera, Mobile Tech RX, or shop management systems.

Sanōva sits in front of and around those systems as the workflow layer that helps shops capture cleaner information, move faster, and reduce leakage before and after the estimating process.

Use Cases

Built for the real repair workflow.

Hail / Surge Intake

Capture overflow demand when volume spikes beyond human bandwidth.

Claims Workflow Support

Organize customer-provided claim information and next steps.

Estimate Readiness

Prepare cleaner inputs before the estimator or admin team touches the file.

Long-Tail Follow-Up

Recover old hail and repair opportunities that would otherwise disappear.